FAQs
FAQ Related to Selling
A1.Quality means doing it wright when no one is looking. We give you professional and computerized valuation in front of you and provide highest commodity price with instant payment.
A2. We use latest computerized testing ( XRF Testing) machine and a basic test can take up-to a minute per article.
A3. Firstly, we provide you an estimation which is free of cost, a nominal valuation fee is there accordingly to the quantity which starts from Rs.30
A4. It’s simple : Weight of Commodity X (Purity percentage - Percentage of charges and wastage) x selling rate = Net Value.
A5. There is no hidden charges or deduction other than stone, beats, enamel, wax etc, if present will be deducted from the weight.
A6. As we use world’s top German technology for testing, your ornaments will not be harmed, but testing ornaments required small scratch or cut to test for accurate results. 0.01 or.02 milligram difference may be there in weight after testing the ornaments.
A8. You must produce 1 photo, ID & Address proof out of the following documents i.e, Aadhar card driving licence, passport, along with PAN card as mandatory documents.
A9. Yes you can, by providing 1 photo, ID issued by government of India, (local) address and 1 (native) address proof.
A10. There are many ornaments which are new in condition and can be resale but it’s totally depend on condition of ornaments, market condition and many more factors as price of gold fluctuates drastically.
A11. Most gold buyers to attract customers come up with very attractive offers upon exchange and provide you higher gold value by applying higher making charges on new jewellery but when you demand for money, they will deny on that as no business run without profit.
These buyers will also lower the value of gold purity to adjust their charges which we feel is a corrupt practice.
A12. No, you cannot, you can only sell gold / silver / diamonds which belongs to you, your spouse or your parents with their consent.
A13. We have a strong NO MINORS policy, We do not buy from people who are younger than eighteen (18) years old. To transact, we need a written letter, your photo ID, proof of address, and agreement from your parents or legal guardian if you are between the ages of 18 and 21.
A14. Regardless of how big or small the number is, we are able to handle it all. Yes, if the jewelry was acquired legally, You may sell damaged or altered jewelry with having a proper invoice and belongs to you only.
FAQ Related to Release Pledge Gold
A1. This service is available to you; we release the gold that you have pledged at banks, pawn brokers, Muthoot, Mannapuram, IIFL, and other locations.
A2. The Minimum Quantity is 10 gram for releasing gold.
A3. Obtain information from your banker or financier regarding the Release amount (Principle + Interest) first, and then come visit us with your pledge receipts, which include individual ornament data, identification, proof of address, and checkbook.
Our assessment team will check the information and advise you on whether or not to release the gold. We will set up an instant gold release if we believe there would be any advantages. For a more accurate assessment, please bring your purchase bill.
A4. After the gold is released, it will be returned to our office, and following assessment, final payments will be given.
A5. Of course, but you'll have to let us know before the transaction.
A6. Based on the information you have provided, we will make sure to offer you with an estimate prior to delivering the Gold.
However, you will be required to reimburse the amount we advanced plus an extra 5% of the released value if you are not happy with the valuation after release.
A7. Yes, there is a potential that this will occur. However, before releasing the gold from the banks, make sure you are giving accurate information on the weights, purity, stone beads, and wax content of the gold.
These details are essential components that go into determining the gold's worth. The consumer is responsible for paying the difference if the value of the gold turns out to be less than what was announced.
A8. Additional charge of Rs 300/- per transaction is there for releasing the gold, if you wish not to sell gold after releasing, only then 5% of the value of release amount will be charged.
A9. Absolutely, you grant permission for our agent to release the gold on your behalf. Our agent will pay the financier and retrieve the gold in your presence.
When the gold is released, our representative will bring you to our office for the last appraisal and settlement.
Other Issues
A1. In accordance with corporate policy, KYC is required for transactions involving significant amounts of money.
It becomes challenging for us to determine whether or not the ornaments or bullion is a lawful possession because the majority of clients would not have kept their copies of the bill or invoice.
A2. The wrong KYC was supplied. A few reasons your transaction can be denied include being underage, providing an incorrect ownership justification, and selling on someone else behalf.
A3. Your information is kept private and secure. No one will have access to it, and it won't be misused. However, we will respond to requests from government agencies.